Rebooting Your Router – it really does help. Seriously.

Instructions for Rebooting Your GSC Internet Router:

We know it can be irritating. You’re describing a problem to a tech support agent and they suggest a restart or reboot right away. There’s a good reason for this though. Rebooting network hardware actually does fix a lot of problems, correcting the issue more than half the time, so it really is an important step. If it doesn’t correct the issue, in most cases it will at least eliminate your equipment as a source of trouble – another reason it’s helpful.

Why does restarting work so well?
Your router is a computer. You might not think of it this way, but inside that plastic box is a CPU, memory, and local storage, all running an operating system. And just like a rebooting a computer, rebooting the router “starts over” any code that may be working improperly. Additionally, many routers are auto-enabled to select the clearest wi-fi channel. Rebooting resets the wireless channel to the least congested.

Do I really need to wait 30 seconds?
When you turn off or unplug your router, you need to wait at least 30 seconds. This might not seem necessary, but most electronic devices don’t turn off instantaneously, so this time ensures that every bit of memory is cleared and all the settings on your router are actually reset, including anything that might have caused the crash in the first place.

Follow the short process below for the best possible result when rebooting:

Turn off or unplug your modem/router and all computers and third party hardware (ie. hub, switch, etc.) connected to your Internet service.
Wait thirty seconds.
Turn on the modem/router first, wait for a positive indication it is communicating with the network. This will be a green ATM/DSL/Internet light.
Next, if you have any third-party hardware, turn it on. Wait until a positive indication is received, this will vary depending on your equipment.
Turn on one computer and allow it to boot up completely.
Open your web browser and try to view a web page. If successful, your Internet service is working properly.

If rebooting your router and modem didn’t fix the problem, you need more specific troubleshooting for whatever your network or internet issue is. If you have GSC Internet service, you can reach tech support 24/7 at 1- 888-896-7824.

DNS Server Information:

DNS Server 1: 173.209.108.26
DNS Server 2: 173.209.99.5