LifeLine Assistance

This government benefit program reduces a residential telephone bill or broadband bill up to $9.25 per month. This amount is shown on your bill as a credit of up to $2.75 toward the monthly service charge and a credit of up to $6.50 toward the FCC Line Charge.

Do I Qualify for LifeLine?

To qualify, you or a member of your household must receive assistance from one of the following programs or qualify under the income-based criterion: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), Federal Public Housing Assistance (Section 8), Veterans Pension and Survivor Benefit, or if your income is at or below 135% of the Federally Recognized Poverty Guidelines.

Consumers may receive a discount on either a landline or wireless service, but not both. Federal rules prohibit eligible consumers from receiving more than one Lifeline discount per household. A household is an individual or group of individuals who live together at the same address and share income and expenses. Consumers violating this one per household rule may be subject to criminal and/or civil penalties and de-enrollment.

Lifeline is non-transferable. Lifeline subscribers may not transfer the benefit to any other individual, including another eligible low-income consumer.

Where Can I Find Additional Information? How Do I Apply?

Additional information can be found on the LifeLine Support website. The fastest way to see if you qualify is to apply online. If you do not want to qualify online, a paper form is also available; paper forms should be sent to: USAC, Lifeline Support Center, P.O.Box 7081, London, KY 40742.